A few weeks back I bought a drink called Sparkling Ice. It looked to be one of those flavored carbonated water drinks, and it said "Naturally Flavored" on the bottle. I took that to meant that it didn't have any artificial sweeteners in it. Silly me. I took one swig of the drink, and knew I had been fooled. Apparently sweet is not a flavor? I was irritated enough to find an email address for the company and complain. Someone from the company, let's call her Jess, emailed me back, and told me she would tell upper level management, and offered to send me "a sample of an all natural (organic) beverage we make that might be in keeping with what you prefer to drink". I thought that sounded nice, so I gave her my address and thanked her for listening to me.
About a week and a half later, I received a box of about six bottles of the Sparkling Ice product that I had complained about. With a note on the top from Jess, the customer relations person who had sent me the email.
I sent a thank you note to Jess and mentioned that she had sent me the same product I had been complaining about. She said, "I'm so sorry, I had a temp helping me and I didn't check her work. I'll personally resend product without sucralose." Which struck me as a little lame. Like my friend said, blaming the temp is pretty low. Own your mistakes. She did send me better drinks the second time. I am a fan of Talking Rain Sparkling Water, which doesn't have any sweeteners in it. She sent me that and some Twist, which is pretty good. So, I'd say mixed bag when it comes to Talking Rain Customer Service and Marketing Depts. Clearly making an effort, and I really appreciate my free drinks, but it was kind of like pulling teeth, more uncomfortable than you really want it to be. I still think one shouldn't be able to put "Naturally Flavored" on a beverage that has artificial sweeteners in it. She claimed that my "comments weigh very heavy into the decision making process", but I'm thinking probably not heavy enough to change their "Naturally Flavored" claim.