Adobe, A rant


MyRamblings, Tech

by Maria on 03 May 2010 - 15:53  

I have enjoyed using Flash for quite a while. Mostly I use it to make movies for work, but have been playing around with it lately to make more creative animations. So, when I heard the news that Microsoft Agrees With Apple And Google: "The Future Of The Web Is HTML5", I was a bit dismayed. Now I have long believed that flash was wrong for creating websites, but thought it would remain the standard for video and games. And, I believe that will still be true for a while. if you look at the demo page for html5, you will see that most of the demos are using things useful for building interactive websites, but not any of them demonstrate animation created by HTML5. Even the stuff that will eventually be used to create online games is pretty crude yet. Not sure what the Canvas demo does, since I couldn't get it to load with any of the 3 browsers I tried. So, I think we are a ways yet from animation and online games with HTML5. However, given my recent experiences with Adobe, I am thinking about learning HTML5 now anyway, even though I will be much more limited in what I can do, because I am sick of Adobe. Adobe Tech Support sucks! Not to mention their programs are getting to be so bulky and buggy they are painful to use.

My Adobe saga:

Part 1:

Saving a pdf without comments.

I thought this was pretty straightforward, but I had to repeat what I was trying to do 4 times before they gave me a solution. All I was trying to do was to hide/get rid of the comments in a pdf that was being sent in an email. They gave me solutions for how to use comments for an email review, told me how to hide comments from my current view, etc. They even wanted me to send a pdf with comments in it, because that was somehow going to help them understand what I wanted. Hello, you are Adobe, surely you have a pdf with comments in it laying around on your desktop?!? Finally, after 6 emails from Adobe, they gave me the solution. For those curious, here is the highly intuitive solution:

Go To Advanced-> PDF Optomizer->Discard User Data->Check the Tab Discard All Comments , forms and multimedia.-> Click Ok.

Now save this pdf with a different name, and you can send your pdf itinerary to your boss, without your comments about meeting your colleagues after the meeting for drinks. Are we really the only people who find this useful?

Part 2:

Upgrading the Organizer in Acrobat

My boss upgraded from Acrobat 8 to Acrobat 9. When he tried to open the organizer in Acrobat 9, the window was missing, and it was apparent from the menu that nothing from Acrobat 8 had been moved over. I sent in an email request for help, but was told this was not an installation issue, and I needed to have bronze support. I tried calling them, spent eons on hold, just to have them tell me, once again, that this was not an installation issue so I needed to pay for support. Not an installation issue? I installed the software, and it didn't work, and didn't import stuff from the last version. How can this be anything except an installation issue?!? So, I went off in search of paid support. Buying support from Adobe is convoluted, especially if you have a volume license. Supposedly there are support packages, where you get so many support calls per year, or maybe some number of support calls, but I never did figure this out. Nor did I figure out what bronze support is. Since there is a new version of Adobe products coming out, I decided it was probably best to just buy one support instance, especially since given the cost of my time doing research trying to figure this shit out, it would probably be cheaper to pay by the instance anyway. So, I spent another 2 hours on the phone, mostly on hold, during which I solved the missing Organizer window problem without any help from Adobe. When they told me the import problem wasn't an installation issue, I said fine, I'll pay. They ended up not charging me, although they lectured me on how this was an Acrobat 8 issue (since I was trying to export from Acrobat 8), so next time they would charge me. Like what, I didn't buy Acrobat 8 from them, and the reason I was trying to export was to have a WORKING INSTALLATION of Acrobat 9? WTF? But then, in the end, they told me it was impossible. You cannot get your Organizer settings from Acrobat 8 to Acrobat 9. I filed a bug report. I had already sent a letter to the CEO complaining about their tech support, but maybe I should send him an addendum?

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